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Common Problems |
Potential Solutions |
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“My application has not made any progress and it’s been a week! What should I do?” |
Contact AGsupport@schools.nyc.gov if you are stalled in Applicant Gateway for more than 48 hours. |
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“I am stuck at step 5 – state certification in my Applicant Gateway profile. What should I do?” |
In order to continue moving through the process you must check your TEACH account and be sure your certification (or emergency certificate) is on file. |
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“I am stuck at step 7 - dual nomination in my Applicant Gateway profile. What should I do?” |
In order to continue to move through the process you must: a. Resign from your previous NYCPS position or b. Complete your application for a Leave of Absence |
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“I am stuck at step 8 –staffing in my Applicant Gateway profile. What should I do?” |
In order to continue moving through the process you must: Make sure all forms (NYCPS Rules and Regulation, Emergency Contact, Background Questionnaire) have been completed by clicking the “submit” button at the bottom of the page. Make sure your leave and/or resignation from another NYCPS role is processed |