If you are experiencing issues with adding your certification information and you are receiving an error code, make sure that the following information is filled out:
- Certification date should be in mm/dd/yyyy format. For example: 05/30/2020. If the date is not in this format, you will receive an error message. (See image below highlighted in yellow)
- Make sure your attached document is in a PDF form less than 3MBs. You can also save it in a simple format.
- Make sure that you click on the box next to the acknowledgement statement: I have read and understand the certification requirements for being eligible to teach with the New York City Department of Education. (See image below highlighted in yellow)
If you continue to experience issues adding your certification information, contact us via our Online Support Center.